Peak Law Group LLP currently has an exciting opportunity for a permanent, full-time Client Care Specialist position serving all of our offices and practice divisions. The position would be based at our Maple Ridge location.
The successful candidate will have a passion for communicating with people and will not shy away from ensuring that our clients are satisfied with every interaction with our firm. This is an opportunity to be an important part of our growing law firm.
What you’ll do:
Being the first point of contact for firm-wide phone calls and directing callers to the appropriate lawyer or staff member
Greeting clients who come in to our Maple Ridge location
Following up with clients to gather and analyze feedback about their experience with us
Opening and closing files
Being the liaison person for advertising, marketing, and community initiatives
Law firm event planning
Performing minor website updates
Performing other miscellaneous office administration and file-related tasks as required
What you need:
Experience working in a law office or Legal Administrative Assistant training
High attention to detail
Calm and cool under pressure
Excellent customer service skills
A passion for providing superior client service
An energetic self-starter who initiates and anticipates needs
Ability to work in a team-orientated setting
Strong time management and organizational skills with the ability to prioritize tasks with minimal supervision=
We offer a relaxed, inclusive, and fun office atmosphere, with a team of friendly people who aren’t afraid to buck tradition, innovate, and do things differently. We value people who are comfortable in a group setting and enjoy speaking up and being heard when we gather diverse opinions on important issues.